“Usability Drives User Experience; User Experience Delivers Business Value"

 Gartner, 2007

Make it easy to use 

 
Many believe that to differentiate their business, they only have to add new services and features. The truth is, the customer experience is not about how great your new service is or how good it looks, but about how customers relate to using the service. And that’s strongly affected by design and usability.
 
The Amdocs Interactive Experience Design and Usability service is designed to help. We bring extensive business insight with user-centric design and usability know-how to help you design your websites and applications. We’ll ensure you achieve a consistent and seamless user experience while delivering on your brand promise and achieving your business objectives.

There are two approaches:
 
  • Strategic customer experience design – to fully design the user interface based on a detailed business needs analysis through functional design to graphic design
  • Customer experience improvements – focusing on usability reviews and testing, we can help you identify quick wins for customer experience improvements and opportunities for longer term transformation.