Support - Comprehensive and Flexible Customer Support, when you need it

 

ChangingWorlds Customer Support is available 24X7 to identify, troubleshoot, and solve any post-deployment issues. A Technical Support contract is defined to cover all ChangingWorlds’ products and services.

 

The ChangingWorlds Global Support program is comprehensive licensed software Support Program for ChangingWorlds customers. ChangingWorlds Customer Support Program is easy to access, clearly defined and flexible enough to meet your specific needs. The Support Program offers a variety of technical support service levels with additional support specialist offerings designed to help you gain the most from your investment in ChangingWorlds solutions.

 

Committed to Superior Support

Our Global Support Program provides you with an all-in-one support package for ChangingWorlds licensed software solutions. You have a network of global resources, an unparalleled technical support staff and flexible support options. ChangingWorlds is committed to providing you with exactly what you need.

 

 

Three Tiered Support

The Global Support program offers Silver, Gold and Platinum programs. Our technical support services are available at different levels to meet your needs from basic telephone or email based services for remote trouble-shooting up to enhanced on-site services to help you manage your technical support relationship with ChangingWorlds. The program is designed with a tiered approach, allowing you to select the level of service appropriate to your business requirements and your budget.

 

 

Support Available:

 

• 24 * 7 Support

• Online Helpdesk - http://helpdesk.changingworlds.com

• Product Documentation

• Troubleshooting Documentation

• Remote Troubleshooting

• Support Guidebook

• Support procedure including contact details for 24*7 Support

• Free minor software upgrades for version purchased

• Defined Escalation Paths

• Monthly Reports

• Annual Reviews

 

Training

ChangingWorlds Training Services are dedicated to helping our customers and partners learn the skills they need to rapidly design, deploy, maintain and optimize ChangingWorlds ClixSmart Intelligent Portal Platform. Our courses are delivered by technical product trainers. The courseware combines presentation, demonstration, discussion, and hands-on exercises – all designed to promote a high level of knowledge transfer.

 

ChangingWorlds Training Services are designed exclusively to offer ongoing individual and corporate training programs designed to help our customers to get the most out of our ClixSmart Intelligent Portal Platform – return on investment, revenue, cost savings, productivity and enhanced customer loyalty. In particular, our training can speed your time to market and accelerate the take-up of new applications and services.

 

User training workshops are customised to allow the training session to meet specific customer requirements. The maximum number of participants in any one group is ten.

User training is typically given by ChangingWorlds at the beginning of the ClixSmart Intelligent Portal Platform implementation project. The User training course lasts two full days. Each product training session includes a presentation, workshop/demo followed by a question and answer session.

 

The Administrator training course lasts one full day. It is also recommended that administrators attend the User training course. Each product training session includes a presentation followed by a hands-on test deployment of the product.

The training can be delivered either in our training facilities in Dublin, Ireland or abroad. All courses are given in English and all training material is in English.

 

The ChangingWorlds Training program is designed to provide our clients with the training and knowledge required to successfully deploy and operate a successful mobile portal business, using ChangingWorlds portal management, personalized content discovery and recommendation, mobile advertising and business intelligence solutions.

 

HOSTING

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TRAINING and SUPPORT

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CONSULTANCY SERVICE

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